Terms of Service

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Introduction

Welcome to Katakora ("Platform," "we," "our," or "us"), operated by Skysill Company. These Terms of Service ("Terms") govern your access to and use of our audio storytelling platform.

By creating an account or using our Platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility and Account Requirements

1.1 Age Requirements

  • Users of all ages may access the Platform.
  • Users under 18 years of age must have the consent of a parent or legal guardian to create an account and use our services.
  • By creating an account, you represent that you meet these age requirements or have obtained the necessary parental/guardian consent.

1.2 Account Creation

  • You must provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must notify us immediately at [CONTACT EMAIL] of any unauthorized use of your account.

1.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Abuse our platform or disrupt other users' experience
  • Provide false or misleading information

2. User Access Tiers

Katakora operates on a tiered access model:

2.1 Guest Access

  • Limited to 1 episode play per day
  • No account required
  • Access tracked via device identifier

2.2 Free Account

  • Requires account registration
  • Limited to 3 episode plays per day
  • Access to listening history and resume functionality

2.3 Premium Access (Access Passes)

  • Unlimited episode plays
  • Obtained through one-time purchase of time-based access passes
  • Available durations and pricing:
    • 2-day pass: ₦200
    • 7-day pass: ₦500
    • 1-month pass: ₦1,500
    • 3-month pass: ₦3,500

We reserve the right to modify pricing, tier limits, and access pass durations at any time with reasonable notice.

3. Payment and Billing

3.1 Payment Processing

  • All payments are processed securely through Paystack, our third-party payment provider.
  • By making a purchase, you agree to Paystack's terms and conditions.
  • We do not store your credit card or banking information.

3.2 Access Pass Terms

  • Access passes are one-time purchases and do not auto-renew.
  • Your access period begins immediately upon successful payment.
  • Access passes are non-transferable and tied to your account.

3.3 Refund Policy

Access passes are generally non-refundable except in the following circumstances:

  • [PLACEHOLDER: Define specific refund conditions, e.g., technical issues preventing access, duplicate purchases, etc.]
  • Refund requests must be submitted within [X days] of purchase to [CONTACT EMAIL].
  • We reserve the right to approve or deny refund requests on a case-by-case basis.

3.4 Taxes

All prices are listed in Nigerian Naira (₦) and may be subject to applicable taxes. You are responsible for any taxes associated with your purchase.

4. Content and Intellectual Property

4.1 Platform Content

All content on Katakora, including but not limited to:

  • Audio episodes and recordings
  • Text, graphics, logos, and images
  • Software and platform features
  • Trademarks and branding

is owned by Skysill Company, our content partners or creators, or licensed to us. This content is protected by copyright, trademark, and other intellectual property laws.

4.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and stream audio content for personal, non-commercial use
  • Use the Platform in accordance with these Terms

You may not:

  • Download, copy, reproduce, or distribute content without express permission
  • Use content for commercial purposes
  • Modify, reverse engineer, or create derivative works
  • Remove copyright notices or proprietary markings
  • Use automated tools (bots, scrapers) to access the Platform

4.3 Content Partner or Creator Rights

Audio content is uploaded by our content partners or creators. All intellectual property rights in partner or creator content remain with the respective partners or creators or rights holders.

4.4 User-Generated Content

If we introduce features allowing user comments, reviews, or other submissions:

  • You retain ownership of content you submit
  • You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content on the Platform
  • You represent that you have the right to submit such content and that it does not violate any third-party rights

5. Prohibited Conduct

You agree not to:

5.1 Legal Violations

  • Use the Platform for any illegal purpose or in violation of Nigerian law
  • Infringe on intellectual property rights of others
  • Engage in fraudulent activities or payment disputes

5.2 Platform Abuse

  • Attempt to circumvent access limits or tier restrictions
  • Use multiple accounts to evade play limits
  • Share account credentials with others
  • Use VPNs, proxies, or other tools to manipulate device identification

5.3 Technical Interference

  • Hack, disrupt, or interfere with the Platform's operation
  • Introduce viruses, malware, or harmful code
  • Overload our servers or infrastructure
  • Attempt to gain unauthorized access to our systems

5.4 Harmful Content

  • Upload or transmit offensive, abusive, or harassing content (if user submissions are enabled)
  • Impersonate others or misrepresent your identity
  • Distribute spam or unsolicited communications

Violation of these prohibitions may result in immediate account termination and legal action.

6. Privacy and Data Collection

Your use of the Platform is also governed by our Privacy Policy , which explains:

  • What information we collect
  • How we use and protect your data
  • Your rights under Nigerian data protection laws (NDPR)

By using our Platform, you consent to our data practices as described in the Privacy Policy.

7. Third-Party Services

Our Platform integrates with third-party services, including:

  • Paystack for payment processing
  • Cloudinary for content delivery

These third parties have their own terms and privacy policies. We are not responsible for their practices or any issues arising from their services.

8. Disclaimers and Limitations of Liability

8.1 Platform Availability

We strive to provide reliable service but do not guarantee:

  • Uninterrupted or error-free access
  • Availability at all times (maintenance, outages, technical issues may occur)
  • Compatibility with all devices or browsers

8.2 Content Accuracy

While we curate high-quality content, we do not guarantee:

  • Accuracy, completeness, or reliability of content
  • Fitness for a particular purpose
  • That content is free from errors or omissions

8.3 "AS IS" Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW:

  • Skysill Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
  • Our total liability for any claims shall not exceed the amount you paid for access passes in the 12 months preceding the claim.
  • We are not liable for loss of data, revenue, profits, or business opportunities.

8.5 Exceptions

Some jurisdictions do not allow limitations on implied warranties or liability for certain damages. In such cases, the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Skysill Company, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of the Platform
  • Your violation of any third-party rights
  • Any content you submit (if applicable)

10. Modifications to Terms

We may update these Terms from time to time. Changes will be effective when:

  • Posted on the Platform with an updated "Last Updated" date
  • You are notified via email (for material changes)

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and may request account deletion.

11. Termination

11.1 By You

You may terminate your account at any time by contacting us at [CONTACT EMAIL] or using account deletion features in your settings.

Upon termination:

  • Your access to the Platform will cease
  • Unused access pass time is non-refundable (unless covered by our refund policy)

11.2 By Us

We may suspend or terminate your account immediately, without prior notice, if you:

  • Violate these Terms
  • Engage in prohibited conduct
  • Create risk or legal liability for us

We are not liable for any losses resulting from account termination.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Nigeria.

12.3 Informal Resolution

Before pursuing formal legal action, you agree to contact us at [CONTACT EMAIL] to attempt to resolve the dispute informally.

12.4 Arbitration (Optional)

[PLACEHOLDER: If you wish to include binding arbitration, specify arbitration rules, location, and process here.]

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Skysill Company regarding your use of the Platform and supersede any prior agreements.

15. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us at:

Skysill Company
Email: [CONTACT EMAIL]
Address: [BUSINESS ADDRESS]

For legal inquiries: [LEGAL CONTACT EMAIL]

18. Acknowledgment

By creating an account or using Katakora, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • If you are under 18, you have obtained parental/guardian consent

Thank you for using Katakora. We're excited to bring you amazing audio stories!

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